We like you, because you have a big fish tank and a private room for when my five year old screams bloody murder at the prospect of having his teeth counted. We also like that you nag us about flossing at every visit (we need the nagging). My kids love the slimy lizards stuck to your ceiling and, by the way, you give the coolest toys of all the medical people we interact with.
I'm also happy you could afford a fancy-schmancy new phone system to place recorded apppointment-reminder calls to your patients. I'm sure this saves you lots of money, since you don't have to pay a live person to make these calls and perhaps you have less missed appointments.
However, please reprogram your fancy schmancy-machine so that it does not call my house four times in a two-day period, often before 9 am or after 6 pm. Please tell the kind woman in the machine that I will NOT call her back to confirm the appointment.
You see, I am lucky that I remembered to make the appointment, that I remembered to listen to my answering machine messages and, hopefully, that I will remember to bring my son to your office. Asking me to call you to confirm an appointment, which I already called you to make and which you've already called me to confirm? Is just plain stupid.
Harrassing a frazzled mom of three with requests for inane callbacks? Is, frankly, suicidal.
Sincerely,
Kris
0 comments:
Post a Comment